Services
At Base Metalurgica, our main service is attention. For this reason we have a wide schedule of attention to the public through different channels.
 |
Atención Teléfonica: De 9.00 a 14:00 Via Email/Eshop: 8:30 a 18.00 Horas Festivos Locales/Nacionales 2024: 25 y 31 de Julio | 15-16 y 23 Agosto | 1 Noviembre | 6 Diciembre | 23-24-25 y 30-31 Diciembre |
| By Email: Through email, 84% of our responses are in less than 15 minutes. Of which 54% are answered in less than 5 minutes. |
|
| Chat: We have online Chat for attention for any client and as support for our sales representatives/distributors in the area. | |
| By Eshop/App: All the information is available in real time product information, stock, prices, forecasts, status of orders and dispatch shipment tracking. as well as a historical of sales. |
We have the latest technology in order to inform in the shortest possible time and with as much information as possible.
We send order confirmation, with the prices-terms. we inform punctually of the shipment of the merchandise when it has been collected and We have an extranet for distributors where they can find all the information about the products, place orders, see purchase history and status of pending orders.
We work with the best national/international transport companies. (Dachser - Envialia - Fedex - DB Schenker)
Your Orders will be shipped on the same day (as long as there is stock of the requested products) on the same day if you place your order before 18 Hours, thanks to our fast shipping logistics management.
We offer special transportation services, for specific moments and urgent with deliveries before 9:00 or 12:00 (depends on location and type of transport/company) as well as the Possibility of delivering the goods on Saturday or neutral deliveries on end customers.
We offer specialized technical attention, as well as training courses for commercials specialized in the areas we sell.
 |
SAT: And because we not only sell, We have our own technical service (SAT) for our products marketed, to offer global management, advice, sales and repair. |
ADDITIONAL ServicES
At Base Metalurgica, we also offer additional services for manufacturers and industrial supplies.
Today's distribution is changing by leaps and bounds, groups of large purchases, large international chains, direct sales, etc...
From Base Metalurgica, we are close to the distributors, and now also from manufacturers who want to collaborate, advance, grow, with our Industry Group.
That is why we are launching some new services that will make progress in the digitization and modernization and optimization of your company in the new Times.
- Creation of corporate image (Logo, Web, Brochures, Etc...)
- Stock Management
- Digitization of catalog
- Creation of online sales system (public or private to distributors, associated with their real stock, etc..)
- Investment in new lines of business-products
We have the latest technology in order to inform in the shortest possible time and with as much information as possible.
